Managing Client Conversations: Strategies for Clear Communication and Conflict Resolution (Leadership Series – Part 2)

Agenda

1:00 p.m. – 1:05 p.m.

Welcome and Introduction

1:05 p.m. – 2:00 p.m.

Enhance your legal practice with essential communication strategies in this focused 60-minute CLE program. Delve into practical solutions for the most common challenges attorneys face: setting clear client expectations, handling difficult conversations, and resolving conflicts effectively. Learn through real-life examples how to steer discussions confidently, prevent misunderstandings, and maintain client trust even in complex situations. This session equips you with the tools to turn potentially contentious interactions into opportunities for building stronger client relationships and reducing the risk of grievances. Elevate your practice by becoming more adept at the critical art of client communication.

In this program, you will:

• Learn to set and manage realistic client expectations regarding case outcomes and legal processes.

• Acquire skills to effectively handle sensitive discussions and deliver tough news while maintaining client trust.

• Develop strategies for de-escalating and preventing conflicts, fostering clear and constructive client communication.

Speaker: 

Doug Brown, JD, The Law Firm Leadership Coach, CLO & Head Executive Coach, Summit Success International

1.0 MCLE Credit in Skills