Post-COVID Client Care: A New Look At Client Service Practices Or Techniques
During lockdowns clients were anxious, frightened and lonely. Clients wanted someone to listen to them, and lawyers obliged. As the world is considering a more normal, if hybrid work world, the question is what do clients want now and how will law firms and lawyers adapt? They will discuss a more client-centric approach to client service, a focus on the total client experience. We will highlight technology and communications adaptations, as well as new ways of implementing client service.
Nancy B. Schess, Esq., Klein Zelman Rothermel Jacobs & Schess LLP
Carol Schiro Greenwald, Ph.D., MarketingPartners
- June 23, 2021
- Online On-Demand