Introduction to Online Reputation Management (ORM) for Attorneys & Clients

By its very definition, reputation is an intangible and complex concept because it is comprised of impressions, emotions and perceptions. All organizations, including law firms, achieve results from their reputation. The internet has empowered the consumer and revolutionized how information that was once printed in newspapers or shared on the nightly evening news can be created by anyone and accessed from a device that fits comfortably in the palm of our hand. Individual and firm success are now directly correlated with how and what is communicated online.

When promoted effectively online, digital marketing helps businesses accelerate their growth. Conversely, negative information circulating on the internet can harm businesses and ruin personal lives. Law firms lose contracts, lawyers lose jobs, and most importantly – their reputation.

With choice overload and an expansive new group of online communication platforms, social media adds a new wavelength of opportunity and liability for attorneys. New platforms such as LegalZoom or RocketLawyer offer simplicity, efficiency and scale. In the wake of new competitors and our collective dependence on the internet, digital communication has quickly become the foundation for survival and sustainable growth.

Learning objectives:

• Understand the importance of Online Reputation Management (ORM)
• Learn the ramifications of you are what you are online (Google Test)
• Provide an overview of the ORM lifecycle: building, repairing and monitoring
• Discuss the importance of high quality content, keyword density, cross linking, and domain authority when building digital assets
• Review the 10 practical tips for successfully managing your online reputation