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Post-COVID Client Care: A New Look At Client Service Practices Or Techniques

Post-COVID Client Care: A New Look At Client Service Practices Or Techniques

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During lockdowns clients were anxious, frightened and lonely. Clients wanted someone to listen to them, and lawyers obliged. As the world is considering a more normal, if hybrid work world, the question is what do clients want now and how will law firms and lawyers adapt? We will discuss a more client-centric approach to client service, a focus on the total client experience. We will highlight technology and communications adaptations, as well as new ways of implementing client service.

Start Date:
  • June 23, 2021
Start Time:
  • 12:00 PM
End Time:
  • 1:00 PM
Law Practice Management Credit(s):
  • 1.0
Total Credit(s):
  • 1.0
Region:
  • Virtual Participation
Format:
  • Webinar
Product Code:
  • 0KQ91
NYSBA Member Price: $50.00 Join (or renew) for special member pricing
Non-Member Price: $100.00
Sponsoring Committee Group
  • Committee On Continuing Legal Education
  • Committee On Law Practice Management