Clickwrap Contracts and Arbitration: Why What You Click Matters- Emily Wu v. Uber Technologies, Inc.
Introduction Today, many online businesses require consumers to accept terms and conditions containing arbitration provisions. For such provisions to be enforceable, a binding contract must exist, meaning both parties must agree to the terms.1 Courts have struggled to determine “mutual assent” in the context of online contracts.2 A common form is the “clickwrap” agreement, where users … Continued
