Post-COVID Client Care: A New Look at Client Service Practices or Techniques
During lockdowns clients were anxious, frightened and lonely. Clients wanted someone to listen to them, and lawyers obliged. As the world is considering a more normal, if hybrid work world, the question is what do clients want now and how will law firms and lawyers adapt? They will discuss a more client-centric approach to client service, a focus on the total client experience. We will highlight technology and communications adaptations, as well as new ways of implementing client service.
Speakers
Nancy B. Schess, Esq., Klein Zelman Rothermel Jacobs & Schess LLP
Carol Schiro Greenwald, Ph.D., MarketingPartners
Member Price:
$50.00
Join (or renew) for special member pricing
Non-Member Price:
$100.00
Published Date:
- June 23, 2021
Format:
- Online On-Demand
Product Code:
- VKQ91
Law Practice Management Credit(s):
- 1.0
Total Credit(s):
- 1.0
