How To Negotiate With Difficult Parties In Challenging High Stakes Situations
The more experience you have as an attorney, judge, or mediator, the more quickly you can get a sense of when you're about to be dealing with difficult parties.
Whether it's their body language, facial expressions, tone of voice, or just the feeling in your gut, you can sense that they are going to try your patience and put your equanimity to the test.
What if there were a way to turn your apprehension into looking forward to a chance to increase your mastery in such challenging situations?
Companies, organizations, and individuals hire Dr. Mark Goulston, when they want to go from conflict avoidance to conflict mastery and even more, to beginning to look forward to highly conflicted situations with difficult individuals to have the opportunity to exercise their improved skills.
Attendees will take away from this highly informative and interactive session:
a. Understanding what all difficult parties have in common
b. Learning how, when, and why they cause you to lose your equanimity and threaten your objectivity
c. Practical "doable by you" (i.e. you don't have to be a psychologist) tactics you can use to disarm, defuse and de-escalate any situation involving these parties and increase their cooperation
- June 30, 2021
- 12:00 PM
- 1:30 PM
- Virtual Participation
- Negotiation Committee (Dispute Resolution)