Reimagining The Client Experience Post 2020

This program does not carry MCLE credit. It is intended for informational purposes only.

Law firms have long held a monopoly on how legal services were delivered, but changes brought upon by the pandemic in technology and just as importantly, client expectations, are transforming the consumption, delivery model and practice of law. 

Reimagining The Client Experience Post 2020 looks at the opportunities presented by the rise in adoption of cloud-based technologies in the legal industry and how law firms can use this shift to redefine ways to deliver a unified customer experience that benefit both lawyers and clients. 

In today’s experience-driven world firms that continue to adapt and innovate in the interest of their clients are the ones that will reap the benefits both in the immediate future, and in the years to come. 

In this program, they will discuss: 

• Client experience vs client service 
• Key areas that improve client experiences 
• The client intake process 
• How to seamlessly exchange information 
• Process improvements with client billing 
• And more!

Speakers

Rob Joyner, Centerbase

Jarem Shook, NetDocuments

Fred Levesque, NetDocuments