Successful Client Relationships are Based on Responsive, Ethical Communications

Effective communication is the foundation of successful client relationships which, in turn, form the basis of thriving practices. The ethics rules governing attorney-client communications are an important platform to use as you develop the collaborative relationships modern clients want – a relationship based on shared values, case transparency and trust. Learn how to create and manage client’s expectations and how to use nonverbal communications to reinforce the authenticity of your messages.

Agenda Topics:

• How to set and manage client’s expectations.
• How to use nonverbal communication skills to enhance your messages.
• How to use body language to reinforce the authenticity of your communications.
• The importance of ethics rules as a platform for successful attorney-client communication

Speakers

Carol Schiro Greenwald, Ph.D. – MarketingPartners

Mark A. Berman, Esq. – Ganfer Shore Leeds & Zauderer LLP